http://www.netromedia.com/Services/tabid/55/language/en-US/Default.aspx * Live Streaming * On Demand Streaming * Special Event Streamcasts * StreamingTV or IPTV * Flash Streaming * Mobile Streaming * Webcasting * Podcasting * Advertising * Reporting * DRM & Secure Stream * Creative Design * Customized Media Players * Radio Listings and Tuners * Clips2Cash * SecureStream * PPV * Social Networking * Flash * Free Streaming

Check it out and join the team:
 
http://en.wikiversity.org/wiki/Webcast_Academy
http://en.wikiversity.org/wiki/Wiki_Campus_Radio

Collaboration_with_the_WebcastAcademy.net

Wikiversity Basics
 
James/Eurominuteman

The best-practice way of designing "advanced service modules", which employ IT, is by leaning on the IT Infrastructure Library ITIL:

http://en.wikipedia.org/wiki/ITIL_v3

ITIL has recently undergone a refresh, and this page presents information about the newly published version 3 (ITIL v3), the core books for which were published on 30 June 2007. The major difference between v3 and its predecessor v2, is that v3 has adopted an integrated service life-cycle approach to IT Service Management, as opposed to organizing itself around the concepts of IT Service Delivery and Support.

http://en.wikipedia.org/wiki/ITIL_Planning_to_implement_service_manageme...

These might be useful too:

The International Review of Research in Open and Distance Learning

http://www.irrodl.org/

Quality Assurance for E-Learning and Distance/Distributed Learning

http://www.staffs.ac.uk/services/qis/quality/index.html

ITIL and Web 2.0

http://www.service-now.com/