A. Introduction

Wiki: Disaster Recovery 

http://en.wikipedia.org/wiki/Disaster_recovery

Podcasts about Disaster Recovery

http://searchstoragechannel.techtarget.com/general/0,295582,sid98_gci1262204,00.html

Benchmark Example

IT Infrastructure Library ITIL http://en.wikipedia.org/wiki/ITIL_v3

http://en.wikipedia.org/wiki/ITIL_Planning_to_implement_service_management

B. Configuration

Open Source Software: IT Infrastructure Library ITIL for IT Service Management

ITIL & Web 2.0: FeedMyApps

Backup Review http://www.BackupReview.info

C. Process

C1. Administration Processes

Disaster Recovery Plan

C2. Core Processes

User Cases 

C3. Support Processes