1. Introduction
From Webcasting to SoftPhone Technology
http://www.webcastacademy.net/node/2058
How to transcribe wave-to-text for text blog publication
http://www.webcastacademy.net/node/1980
Blogging Toolbox
http://mashable.com/2007/06/19/blogging-toolbox/
2. Configuration
3. Process
3.1 Management Process
3.2 Core Process
3.3 Support Process